SDCSUST - SUSTAINABILITY IN TOURISM & EVENT OPERATIONS by NTUC LearningHub

Course Overview

• As we recover from the COVID 19 pandemic, the tourism industry cannot return to “business as usual” approach if we are envisioning a sustainable future. Contributing towards a more sustainable planet is becoming more of a necessity rather than a choice in the new economy. Tourism stakeholders are now convinced that initiating sustainable practices is as good for the bottom line as it is for the planet and people. 

• Being sustainable need not compromise on quality and experience. In fact, when planned carefully, a sustainable approach can enrich visitor experience and create competitive advantages for the destination. Increasingly, consumers are socially and environmentally conscious and may be more inclined to support events and destinations that prioritise sustainability. Organising and implementing sustainable experiences through various formats such as events and activations require significant planning and coordination to meet specific goals and actions that are assessed regularly and ultimately verified through the authorized agencies. Everyone must develop an appreciation for sustainability and be able to identify the focus areas that need to be managed. A clear understanding of the sustainability roadmap, and organisational strategies will help in developing best practices. 
  By the end of this one-day workshop, customer and visitor facing executives and managers would have obtained a broad overview of the sustainability concept, the need to drive sustainability, their roles and responsibilities in ensuring the implementation of the sustainability strategies, roadmap and guidelines. 

In Partnership with Singapore Association of Conventions & Exhibitions Organisers & Suppliers (SACEOS)

Course Objectives

Upon completing this course, participants will be able to:

• Develop broad overview and understanding of sustainability and the need to drive change
• Identify the impact of tourism on environment and community 
• Understand the roles and responsibilities of front-line staff, event planners and organisers in ensuring sustainability of events
• Articulate the sustainability strategy roadmap and sustainability guidelines
• Demonstrate an understanding on sustainability best practices and implementation strategies 
• Communicate effectively with customers on sustainability practices during events and to provide customer-centric service.
• Learn sustainable management of waste, water, and energy, and reduce carbon emissions.

Course Outline

Understanding Sustainability Concepts and Frameworks

• Overview of sustainability fundamentals, concepts, and definitions
• Drivers of sustainability
• Impacts of tourism & the event industry
• Global sustainability initiatives
• MICE Sustainability Roadmap & guidelines

Championing Sustainability in Tourism 

• What and why we need to deliver experiences with a purpose? 
• Supporting a sustainability-centric culture in organisations
• Understanding roles and responsibilities of front-line staff, event planners and organisers in driving sustainability 

Delivering world class sustainable experience

• Circular Economy and impact management: Reducing, Recycling & Managing Waste
• Understanding Green Events and the need for these
• Waste Management
• Waste Auditing & Reporting
• Materials Resource & Management
• Action-focused approach in Implementing sustainability guidelines from start to finish

Certificate Obtained and Conferred by

Upon meeting the attendance and assessment(s) criteria, participants will be awarded with a digital Statement of Attainment (SOA), accredited by SkillsFuture Singapore.