SFDTP4 - DESIGN THINKING PRACTICE L4 (SF): LEADING DESIGN THINKING by NTUC LearningHub

Course Overview

Design Thinking integrates the needs of people, the possibilities of technology, and the requirements for business success. It focuses on taking action to quickly build, test and refine ideas for digital transformation.

This program focuses on helping participants to facilitate and guide stakeholders to apply design thinking methodologies in an increasingly digital world. It addresses the obstacles and hindrances to implementing design thinking for the organisation and explore the potential of Design Thinking in collaboration with other tools and methodologies.

**Please take note: “Design Thinking Practice L4 (SF): Leading Design Thinking ” and “Design Thinking for Innovation (SF)” have similar content which is meant for different target audiences. To find out which course is more suitable for you, please speak with our course consultant for more details.

Course Objectives

1. Communicate to team members the principles and concepts of innovation, creativity, and design thinking processes
2. Engage stakeholders to apply design thinking as strategies for creativity and innovation
3. Develop a design brief from the organisation’s strategies and values
4. Guide participants to use design thinking processes and methodologies
5. Create metrics and criteria to measure outcomes of prototypes
6. Promote the implementation of design thinking for the organisation
7. Explain the concept of innovation management.

Pre-requisites

• • This workshop is suitable for frontline, supervisory and managerial staff who are interested to learn how Design Thinking is relevant for Industry 4.0 and applied to Digital Transformation.

Course Outline

LU 1: Design Thinking Concept

• Understand the concept of design thinking
• The 6 Stages in the design thinking process
• The growing importance of design thinking
• Mindset when embarking on Design Thinking

LU 2: Understanding of Needs with Empathy

• Define empathy
• Observation techniques
• Apply empathy in Design Thinking
• Conducting an empathetic research
• Outcomes of Empathetic research

LU 3: The Design Challenge

• Gain in-depth insights using 5W +1H
• Capturing needs and defining point of view
• Create a good problem statement
• Exploring complementary tools to analyse insights and make sense of data

LU 4: Ideating for Solutions

• Metrics for Successful Design Thinking
• Process Ideation for Solutions – Structure and Select Ideas
• Screening and prioritizing Ideas

LU 5: Iterative Prototyping

• Execution of Design Concepts Through Prototypes
• Principles of A Prototype
• Prototyping methodologies
• Questions to ask for Prototype User Test

LU 6: Validation Tests

• Test preparation
• Conducting the test
• Document the results
• Infer learnings for the data collected

LU 7: Design Thinking Focused Organization

• Strategic Thinking (foresight); the Foresight Framework
• Systems Thinking
• Business Model Thinking; the Business Model Canvas
• Design Thinking in the digital paradigm
• Design Thinking and next-level experience
• Design Thinking and data analytics

LU 8: Summary and Review

• Successful Design Thinking

Certificate Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

Mapped to Design Thinking Practice (SF) DSN-ACE-4014-1.1