WSHPI2 - PROBLEM IDENTIFICATION L2 by NTUC LearningHub

Course Objectives

Upon completing this course, participants will be able to identify:

• Sources from which symptoms of potential problems may be identified
• Possible sources of problem
• Ways to identify impact of a problem on one’s job responsibilities and other parties involved
• Procedure for evaluating selected ideas for problem-solving
• Factors to consider in selecting suitable modes of communication
• Methods to determine the strengths and limitations or constraints of each selected idea
• Areas of impact from implementation of an action plan
• Types of corrective actions
• Reflective mechanisms for the entire problem-solving process

Pre-requisites

Learners are assumed to have:

• No prior experience or knowledge required.
• Min 18 years old.
• Primary school level onwards
• Able to read, write and speak in English (WLPN Level 3 and above)
• Hardware & Software
  This course will be conducted as a Virtual Live Class (VLC) via Zoom platform. Participants must own a zoom account and have a laptop or a desktop with “Zoom Client for Meetings” installed. This can be downloaded from https://zoom.us/download

Certificate Obtained and Conferred by

Upon meeting attendance requirementsand passing the assessment(s), participants will receive an e-Statement of Attainment (SOA) from SkillsFuture Singapore (SSG).