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Course Objectives

 

On completion of this module, trainee will gain knowledge skills on

  • Prepare for security operations
  • Monitor security operations
  • Review security operations

 

Pre-requisites

 

  • These are the admission requirements:
  • Be able to listen and speak in English at ESS Level 5
  • Be able to read and write in English at ESS Level 5
  • Be able to manipulate numbers at a proficiency level at ESS Level 5

 

Course Outline

 

At the end of this course, learners shall be competent to perform the following Performance Criteria:

Competency Element 1: Prepare for Security Operations

PC 1.1: Obtain and review assignment instructions to identify relevant client and organisational requirements. Assignment instructions may include the followings:

  • instructions from appropriate persons client, operations manager / executive
  • work tasks, objectives and schedules
  • resource and equipment requirements
  • reporting and documentation requirements
  • organisational policies and procedures applicable to the conduct of security operations

Relevant information may include the followings:

  • security operational plans
  • personnel schedules
  • communication and reporting channels
  • operations manuals
  • organisational operating procedures and policies

PC 1.2:  Identify operating environment and any relevant equipment or resource requirements. Operating environment may relate to the following issues:

  • nature of operations
  • situational issues
  • environmental issues
  • stakeholders, such as management, building owners, public
  • scale of operations

PC 1.3:  Check security equipment and requirements for operational effectiveness in accordance with manufacturers specifications and organisational requirements. Security technology and equipment may include the following equipment:

  • communication equipment (such as two-way radio, pager, telephone, mobile telephone)
  • security equipment (such as CCTV, video cameras, fire alarm, burglary system)

PC 1.4:  Conduct daily briefing, roll call and deployment duties for security officers under direct supervision.

PC 1.5:  Conduct daily checks on attire and punctuality of security officers in accordance with organisational procedures and standards.

PC 1.6:  Communicate with security officers on events, news updates, and instructions passed down from head office or management such as the following:

  • educate security officers on customer service

PC 1.7:  Review manpower deployment plan and deploy manpower in accordance with requirements stipulated in the manpower deployment plan.

Competency Element 2: Monitor Security Operations

PC 2.1:  Monitor security officers work performance and operational readiness to ensure adherence to client and organisational requirements, which may include the followings:

  • radio communication checks and verification
  • random spot checks
  • observations from CCTV

PC 2.2:  Monitor operational plan against security operations and adjust as required to maintain and/or improve efficiency and effectiveness of security operations.

PC 2.3:  Promptly identify factors affecting the achievement of assignment, and recommended variation to operational plans are negotiated with and approved by appropriate person(s).

Factors may include the followings:

  • competing work demands
  • technology / equipment breakdowns
  • unforeseen incidents
  • workplace hazards, risks and controls
  • environmental factors (time, weather)
    • resource and materials availability

PC 2.4:  Supervise and monitor security officers discipline, welfare and work performance that includes the followings:

  • provide counselling, if necessary
  • refer difficult cases to appropriate person

PC 2.5:  Identify requests made by appropriate person and promptly provide assistance which may involve the followings:

  • providing back-up support
  • explaining / clarifying
  • problem solving
  • providing feedback to another team member
  • undertaking extra tasks as necessary

PC 2.6:  Record all relevant operational information in a timely and accurate manner in accordance with organisational procedures.

Competency Element 3: Review Security Operations

PC 3.1:  Review and evaluate security operations regularly which may include the followings:

  • review against specifications and other documentation within organisational procedures and client requirements
  • competency assessment for recording purposes

PC 3.2:  Conduct regular briefings and debriefings of all security officers to ensure effective exchange of information, including the followings:

  • prepare handing over duties to next shift
  • ensure deployment for day is completed
  • brief the next shift supervisor

PC 3.3:  Provide incident observations, if any and relevant information constructively and identify opportunities for improvement. Opportunities for improvement may include the followings:

  • on-the-job instruction
  • training, coaching and mentoring
  • structured feedback
  • performance appraisals
  • operational effectiveness assessment
  • gaps in operational coverage as determined in internal auditing or assessment processes

PC 3.4:  Review security operations and forward written findings and recommendations to appropriate person.

PC 3.5:  Complete and process all relevant workplace documentation in accordance with legislative and organisational procedures. Documentation may include the followings:

  • written information
  • reports / reports of incidents
  • radio / telephone records
  • shift reference files
  • daily / weekly reports
  • logs, journal and / or activity reports
  • field notes and security notebooks

 

Certificate Obtained and Conferred by

 

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG) will be issued for each module graded competent. SOA reflected as SEC-SOP-3008-1.1 Manpower Planning.

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  • Devan Nair Institute (e2i), Jurong East St 21, Singapore, South West Community Development Council 609607

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