Apply Emotional Competence to Manage Self and Team (16 hrs) by MDIS

• Understand and apply self-awareness techniques
• Model Emotional Intelligence principles to facilitate understanding and management of self and others in a team, thereby promoting a positive emotional climate in the workplace

• Recognise one’s own emotional states, its causes and its impact on self and team performance as well as interpersonal relationships at the workplace
• Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of one’s Emotional Intelligence
• Model behaviours that demonstrate the application of Emotional Intelligence
• Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members
• Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account
• Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace
• Encourage team members to develop their own Emotional Intelligence to build positive relationships with one another to achieve team goals
• Promote a positive emotional climate in the workplace

This course will be conducted through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

This course is suitable for supervisors and individuals who are keen on applying Emotional Intelligence to promote a positive culture in the workplace.