The performance management cycle involves goal setting, feedback, and appraisals. To carry out the task of managing staff performance effectively, it is important for managers to engage reports in constructive conversations – give and receive feedback, discuss strengths, assess performance gaps and explore opportunities for development. The information gathered during the appraisal process is valuable for management to help staff improve performance and give them support to grow and strive to reach their full potential.
- Understand the roles and responsibilities of management and staff in performance appraisals
- Learn and practice techniques for constructive dialogue and feedback with appraisees
- Be able to write performance appraisal reports and recommend steps to address performance gaps
- Performance management cycle – goal setting, feedback, and appraisals
- Goal setting process – SMART goals
- Performance appraisal process – preparation, execution, and post-appraisal
- Conduct appraisal interviews
- Constructive feedback techniques
- Areas of improvement, development plans and new goals
- Mindset for success – growth mindset
Participants will learn through individual hands-on activities, group discussions and experiential role plays, and practice applying the tools and techniques for engaging staff and conducting effective appraisals.
This course is suitable for managers and leaders who have staff reporting to them; who are involved in conducting performance appraisals; and who give performance feedback in the workplace.
Categories
More Information
- (Local Institution) MDIS - Service Quality Centre
Add a review